RMA Request Form

DOA, Dead On Arrival

　　Customer claims for merchandize defect, period of invoice date within 30 days. Customer fills up the RMA Request Form to SEIPC Customer Service (CS).CS replies RMA request with an RMA number and SEIPC’s Fedex or DHL number for return. Customer must put the copy of RMA Request Form with RMA number on the package of return. After customer replies the tracking number of Fedex or DHL then SC could forward the replacement to customer (Cross shipment).

Under Warranty Service

　　Customer claims for merchandize defect and fills up the RMA Request Form to SEIPC Customer Service (CS). CS replies RMA request with an RMA number for return. Customer must put the copy of RMA Request Form with RMA number on the package of return merchandize. Customer pays the freight fee of return merchandize to SEIPC. After repair, SEIPC forwards the merchandize to customer. Then, the RMA request is closed.

Out of Warranty Service

　　Customer claims for merchandize defect but out of warranty period. Customer must fill up the RMA Request Form to SEIPC Customer Service (CS). CS replies RMA request with an RMA number for return. Customer must put the copy of RMA Request Form with RMA number on the package of return merchandize. Customer pays for the freight fee of return merchandize to SEIPC. SEIPC Engineering Service (ES) shall exam and estimate the service charge for repair.
　　CS confirms with customer for the service charge and repair agreement. After repair, SEIPC forwards the merchandize to customer. Then, the RMA request is closed.

Remark:

1. RMA number is valid in 30 days.
2. Return merchandize must be same as customer original claim.
3. SEIPC has the right not to provide any service without RMA request in advance.